Customer Relationship Management (CRM) | Storage Management | Backup Systems and Services | Disk-based Backup & Storage/ RAID | Customer Experience Management (CEM) | Virtualization | Enterprise Data Protection and Privacy | Customer Information Management/ Customer Databases | Customer Data Integration | Customer Service (General)

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Advanced Case Management for Smarter Banking by IBM August 20, 2010 - (Free Research) Financial institutions broadly use case management solutions in alignment with existing core applications to address customer issues associated with their principal business activities—such as account opening, lending and call center customer service. Read this white paper to learn how to effectively assimilate these practices into the everyday. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Checklist for Effective Operational Data Integration Solutions by Oracle Corporation May 04, 2010 - (Free Research) This webcast reviews a checklist of 5 key requirements for implementing high-performance and reliable solutions to integrate data across your operational systems. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Practical Open Source Data Integration Case Studies & Implementation Examples Volume 3 by Talend March 16, 2010 - (Free Research) This white paper presents a few selected case studies, illustrating real-life implementations of open source data integration and its associated benefits. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Mobile Applications Resource Center by Sybase, Inc. June 08, 2010 - (Free Research) Now more than ever, professionals are relying on their mobile devices to work effectively in the field. Here, explore ways to automate sales processes, increase productivity and enhance customer service by taking advantage of SAP Business Suite Applications in the field with Sybase Mobiles Solutions for SAP. Review these resources to learn more. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Business Continuity: Backup/Recovery/Archive Case Studies by CDW Healthcare August 18, 2010 - (Free Research) A comprehensive business continuity and disaster recovery plan is imperative. You must protect your infrastructure from disruptive events, maintain 24x7 access to vital patient information and ensure compliance with the HIPAA. Read these case studies to learn what other health care leaders are doing. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Are Your Sales Reps Missing Important Sales Opportunities? How Sybase Mobile Solutions for SAP Dramatically Increase Sales Productivity by Sybase, Inc. March 31, 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: Professional Accounting Solutions cuts power consumption by 50% and enjoys four-fold faster backups by Dell, Inc. May 01, 2010 - (Free Research) Professional Accounting Solutions needed to reduce power consumption to benefit from a price reduction in a co-location facility and consolidate its 40 servers and 2 SANs to minimize its hardware footprint. Read this case study to learn about the benefits PAS achieved by implementing solutions from Dell, Dell/EMC and Microsoft. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: U.S. Air Force 45th Space Wing Replicates Physical Servers to Virtual Servers in Order to Minimize Downtime by CA ARCserve December 28, 2009 - (Free Research) Read this case study to learn how a space wing for the US Air Force seamlessly virtualized their existing servers using CA XOsoft Replication (now called ARCserve Replication), resulting in relatively quick server migration and significant cost savings. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Metrics-Based Sales Productivity – Delivering Dividends for Forward Thinking Sales Organizations by IBM March 05, 2010 - (Free Research) New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Intelligence: The Secret to Sales Nirvana by IBM January 09, 2009 - (Free Research) Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation January 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Case Study: VCPI Takes Network Security to the Next Level by CDW Corporation September 2008 - (Free Research) Read this case study to learn how the leading technology total solutions provider for the long-term care industry, VCPI, selected and implemented CDW solutions, resulting in increased speed and effectiveness of network defenses as well as improved incident response time. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: The American Red Cross in Greater New York Uses CA XOsoft™ High Availability and CA ARCserve® Backup to Maintain their Mission of Always Being Available to Serve their Community by CA ARCserve December 2009 - (Free Research) This case study explains how the American Red Cross in Greater New York sought the most comprehensive, industry-leading, effective disaster recovery and backup technology products available. They have been extremely satisfied with ARCserve and XOsoft. Read this story to learn more details. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

IDC Buyer Case Study: Strategic Hotels Implements Iron Mountain PC and Server Backup for Cost Reduction and Data Protection by Iron Mountain Digital July 2009 - (Free Research) This case study provides an examination of Strategic Hotels' implementation of Iron Mountain technology and products, including a discussion on the evaluation process. The organization's IT network and infrastructure are discussed as well as the IT department's objectives. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Automated SAN Storage Tiering: Four Use Cases by Dell, Inc. August 2010 - (Free Research) Check out this webcast to learn how SAN tiering can improve both performance and efficiency and how Dell's PS Series' intelligent, virtualized storage technologies can help simplify tiering design, implementation and management. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

A Case to Optimize by CDW Corporation September 2009 - (Free Research) A business manager identifies an urgent need for a software application and requests a server to run the new application. Then the server provisioning process kicks off. Read this short whitepaper to learn about new techniques and technologies that can enable your business to cut through so much of the red tape involved in adding new applications. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1to1 Executive Dialogue: Dialing in on Customers by Infor CRM April 2010 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Fox Chase Cancer Center Speeds Data Backup and Recovery with IBM ProtecTIER Deduplication Solutions by IBM October 2009 - (Free Research) One of the greatest challenges for Fox Chase has been to keep pace with the backup requirements imposed by ever-growing amounts of data. Read this case study to learn how Fox Chase implemented a storage solution that significantly reduced backup times and improved the data reduction ratio. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Case Study: Healthcare I.T. at the Point of Care by CDW Healthcare July 2010 - (Free Research) After investing close to two years developing nursing documentation software, The Nebraska Medical Center stood poised to begin implementing this lynchpin of its patient safety focus. But first, it had to identify the right hardware solutions for its requirements. Read this white paper to learn more. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft April 2009 - (Free Research) In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM and Social Networking: Engaging the Social Customer by Microsoft June 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Security in Public and Private Cloud Infrastructures by Joyent August 2010 - (Free Research) This paper examines the current state of cloud computing security and details common security measures deployed in the industry. It will also detail the Joyent Smart Technology solutions for cloud computing use cases and how Joyent improves cloud security when compared to traditional techniques. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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