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SQL Anywhere v11.0.1 Developer Edition by Sybase, Inc. June 18, 2010 - (Free Research) Addresses need for high reliability and data sync to multiple device platforms. Avoids need for a DBA, and reduces development effort by simplifying performance optimisation and back end connectivity. Works with standard development tools and languages. (DOWNLOAD) VIEW ABSTRACT | GO TO DOWNLOAD

Islands of Life: Planning In-Building Continuity for LTE and Beyond by Alcatel-Lucent August 16, 2010 - (Free Research) This paper will demonstrate best-in-class procedures and methods for designing In-Building in light of LTE and current trends in the mobile market. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Consolidating Multiple SQL Server 2000 systems using Hyper-V by Dell Inc., Microsoft and AMD September 10, 2009 - (Free Research) This document covers the key overall concepts and procedures you need to setup and configure your Hyper-V platform. It reviews in detail the approach that PT and Dell recommend for a tested and validated installation of Windows Server 2008 and Hyper-V. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Optimizing and Protecting Storage with Oracle Database 11g Release 2 by Oracle Corporation November 02, 2009 - (Free Research) This document focuses on key Oracle Database 11g capabilities that help IT departments better optimize their storage infrastructure, enabling administrators to deliver a cost effective, scalable information management platform that is easy to manage, and that continues to deliver the performance and availability that today's businesses require. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Mobile Applications Resource Center by Sybase, Inc. June 08, 2010 - (Free Research) Now more than ever, professionals are relying on their mobile devices to work effectively in the field. Here, explore ways to automate sales processes, increase productivity and enhance customer service by taking advantage of SAP Business Suite Applications in the field with Sybase Mobiles Solutions for SAP. Review these resources to learn more. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Are Your Sales Reps Missing Important Sales Opportunities? How Sybase Mobile Solutions for SAP Dramatically Increase Sales Productivity by Sybase, Inc. March 31, 2010 - (Free Research) The most effective sales are face-to-face sales, yet sales representative only spend 26% of their time selling face-to-face. The rest of their time is taken up with administrative tasks, prep and travel. Learn how Sybase Mobile Solutions for SAP can increase sales productivity and bring the advantages of business mobility to your organization. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Metrics-Based Sales Productivity – Delivering Dividends for Forward Thinking Sales Organizations by IBM March 05, 2010 - (Free Research) New Sales Performance Management solutions enable sales leaders to align technology to business need and strategy. Read this paper for a series of discussions related to the metrics-based sales productivity solutions that forward thinking sales organizations are employing to harness the power of the pipeline and take advantage of sales analytics. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Sales Intelligence: The Secret to Sales Nirvana by IBM January 09, 2009 - (Free Research) Read this paper to learn about sales intelligence-- the external sources of information that a company uses to enhance sales force effectiveness. This Aberdeen Group report offers tips from best-in-class companies, including best practices related to data quality, sales force automation, and CRM solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM Your Salespeople Will Love by Oracle Corporation September 2007 - (Free Research) Customer Relationship Management (CRM) can bring enormous benefits to companies, but only if users adopt it. Explore user adoption problems and an overview of the newest CRM features designed to drive ease of use and high rates of user adoption. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Seven Tips for Profiting from Lean Times with CRM by Oracle Corporation January 2009 - (Free Research) With their rapid speed of deployment, integrated analytics and built-in best practices, on-demand CRM solutions can quickly vault a sales organization ahead of its rivals. And because of their flexible licensing structure, on-demand solutions can be deployed selectively, enabling businesses to deploy only as much CRM as they need. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Drive Sales, Marketing and Service Success with Microsoft Dynamics CRM Online by Microsoft August 2010 - (Free Research) Attend this webcast to see the product in action (including integration to Microsoft Business Productivity Online Services), to understand the competitive advantages Microsoft Dynamics CRM Online has over other solutions in the market, and to hear examples of successful customers managing their customer relationships in the cloud. (VIDEO) VIEW ABSTRACT | GO TO

Self-Service That Really Serves by Oracle Corporation June 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

1to1 Executive Dialogue: Dialing in on Customers by Infor CRM April 2010 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft April 2009 - (Free Research) In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM and Social Networking: Engaging the Social Customer by Microsoft June 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

IDC Technology Spotlight: Making the Customer Experience Core to Business Processes (HP's Real-Time BSS) by Hewlett-Packard Company December 2009 - (Free Research) This IDC Technology Spotlight discusses why service providers need to focus on business process support systems and invest in relevant technologies as a means to optimize the customer experience. This report also highlights the role that HP plays in delivering solutions in this important market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation January 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering Marketing Success by SAP America, Inc. September 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Top Three Myths of Knowledge Management (KM) for Customer Service (Why KM is Hurting your Customers, and What You Can Do About It) by IntelliResponse November 2009 - (Free Research) Read this knowledge series paper for the top three myths of knowledge management as they relate to customer service. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

What IT Managers Need to Know About IP Surveillance by D-Link June 2010 - (Free Research) The video surveillance market is in the throes of transition. IP surveillance is rapidly taking over from traditional analog CCTV. Within the next three years more than half the surveillance cameras used in North America will be IP cameras, according to the research firm Frost & Sullivan. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Lotus Mobile Solutions Webcast Series by IBM August 2010 - (Free Research) Check out this series of webcasts for a brief overview of the Lotus software solutions available for a variety of industry-leading mobile devices. (RESOURCE CENTER) VIEW ABSTRACT | GO TO

Making the Back Office Pay: Measuring and Increasing Productivity while Reducing Costs by Aspect, Inc. August 2010 - (Free Research) Understanding how to manage many different types of back-office tasks in the most consistent and efficient manner is a perplexing challenge. This paper will describe how automated workforce optimization is the solution. Continue reading to learn how to improve the customer experience while decreasing required staffing through predictive modeling. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Realize the Possibilities of the Data Center of the Future by CA Technologies. July 2010 - (Free Research) The assure stage of CA's Data Center of the Future strategy lifecyle aims to manage IT service quality and delivery based on business impact and priority - top-to-bottom and end-to-end. Watch this animated demo to learn more. (VIDEO) VIEW ABSTRACT | GO TO

CRM Built for IT: The Executive Guide to Selecting CRM that Meets IT Needs by Pivotal CRM, a CDC Software solution November 2009 - (Free Research) This white paper provides everything the CIO and IT team must know to evaluate a CRM system based on the critical business and technical issues that matter to IT directors and chief information and technology officers. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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