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Self-Service That Really Serves by Oracle Corporation June 10, 2009 - (Free Research) To truly meet the demands of the informed consumer, self-service solutions must have fully integrated e-commerce and e-billing systems that accommodate every aspect of the online customer experience. Read this free white paper to learn about all-in-one systems that build your brand and keep customers coming back. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

SOA Solutions in the Cloud: Delivering IT and Business value using SOASafeguard.com by Ultramatics, Inc. August 09, 2010 - (Free Research) In any progressive systems environment that enables extensive online communication, the tradeoff is increased security risks. Ultramatics SOASafeGuard.com is a new cloud-based development solution that gives businesses the ability to deliver integrated SOA solutions faster, with reduced deployment risk, and greater cost efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

Using HP Business Intelligence Solutions at Blue Cross and Blue Shield of Kansas City to Reduce Costs and Increase Competitiveness by Hewlett-Packard Company August 30, 2010 - (Free Research) Facing growing competitive pressure from national rivals, Blue Cross and Blue Shield engaged HP Business Intelligence Solutions to develop a fully integrated enterprise data management architecture. Read this case study for details on how the company achieved ROI of 332%. (CASE STUDY) VIEW ABSTRACT | GO TO CASE STUDY

1to1 Executive Dialogue: Dialing in on Customers by Infor CRM April 02, 2010 - (Free Research) In this 1to1 Executive Dialogue, Don Peppers and Tony Compton talk about why CME companies need to improve their customer engagement initiatives, and the importance of customer analytics not only in retaining customers, but in increasing their share-of-wallet in such a highly competitive space. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Customer Relationship Management: The Winning Strategy in a Challenging Economy by Microsoft April 08, 2009 - (Free Research) In a growth economy, businesses typically spend aggressively to stoke the growth engine. When money is tight, however, organizations seek more cost-effective ways to nurture their business expansion. This paper explains how organizations can save money over tough times and find themselves better positioned to take the lead when times improve. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM and Social Networking: Engaging the Social Customer by Microsoft June 09, 2009 - (Free Research) As social networking sites explode in popularity, the hype and interest continue to build. But sorting the fact from the hype can be a challenge. This paper discusses tangible ways that organizations can extract measurable business value from social networking by leveraging it in conjunction with Customer Relationship Management (CRM) solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Best Practices for Implementing Automated Functional Testing by Hewlett-Packard Company April 2007 - (Free Research) By automating functional testing, you can take major steps forward to improve automated business processes. Your development and QA teams can increase the speed and accuracy, and your IT department can achieve a higher ROI from software projects. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Improving Organizational Performance Management Through Pervasive Business Intelligence by SAP America, Inc. February 2010 - (Free Research) In this white paper IDC discusses the growing body of evidence suggesting a direct link between investment in business analytics solutions and organizational performance. IDC highlights market trends that point toward more pervasive use of BI solutions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Building a Robust Infrastructure for a Distributed Multi-Site Chain by D-Link April 2010 - (Free Research) Read this paper to learn the significant benefits of deploying a single vendor solution when planning and building a network infrastructure for a distributed multi-site chain. D-Link's single-vendor solution offers the full range of products required to build a highly secure infrastructure featuring centralized management of remote operations. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Powering Marketing Success by SAP America, Inc. September 2010 - (Free Research) The SAP CRM application allows organizations to do more with less. Read this paper to learn how the application enables you to make the most of your marketing resources, increase marketing accountability, and execute successful marketing initiatives to increase long-term, profitable customer relationships. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Presentation Transcript: Getting Started with BPM by Apriso Corporation August 2010 - (Free Research) Business process management (BPM) is a systematic approach to improving an organization's business processes. This transcipt of the webcast "Getting Started with BPM" tells you how to get started with BPM, and explains what tools and techniques are available to redesign and manage business processes for greater efficiency. (PRESENTATION TRANSCRIPT) VIEW ABSTRACT | GO TO

Getting Started with BPM by Apriso Corporation July 2010 - (Free Research) Business process management (BPM) is a systematic approach to improving an organization's business processes. This webcast tells you how to get started with BPM, and explains what tools and techniques are available to redesign and manage business processes for greater efficiency. (WEBCAST) VIEW ABSTRACT | GO TO WEBCAST

IDC Technology Spotlight: Making the Customer Experience Core to Business Processes (HP's Real-Time BSS) by Hewlett-Packard Company December 2009 - (Free Research) This IDC Technology Spotlight discusses why service providers need to focus on business process support systems and invest in relevant technologies as a means to optimize the customer experience. This report also highlights the role that HP plays in delivering solutions in this important market. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

Oracle Enterprise Manager: Real-World Insight into Business Impact and Return on IT Investment by Oracle Corporation April 2010 - (Free Research) The study focused on the impact on core business metrics when deploying various solutions within the Oracle Enterprise Manager suite. Read this paper to learn how the right IT choices can produce significant ROI and other financial benefits to your business. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How Do You Evaluate Which On-Demand CRM Solution is Right for You? by Oracle Corporation January 2009 - (Free Research) The three main drivers of SaaS adoption-low initial cost of ownership, speed of deployment, and low internal IT resource profile-make SaaS solutions attractive at any time, but even more so in times of a challenging market, provided there is a bona fide business need and the initiative can be expected to create additional revenue or save money. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Forrester Wave™: CRM Suites For Large Organizations, Q2 2010 by SAP America, Inc. September 2010 - (Free Research) Forrester evaluated 18 leading CRM suite solutions against 516 criteria reflecting the requirements of large organizations. This analyst report explores the results of those evaluations explained in detail. Read on to learn which CRM suite provides the most benefits for your organization. (ANALYST REPORT) VIEW ABSTRACT | GO TO ANALYST REPORT

The Business Value of HP-UX 11i by HP and Intel August 2010 - (Free Research) This white paper is designed to provide the initial basis for exploring the financial advantages of HP-UX 11i versus other platform alternatives, and empower organizations to consider all costs and benefits to help make better investment decisions. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

How To Boost Your Bottom Line in Today's Business Climate by Google GSA December 2009 - (Free Research) In conjunction with Google Enterprise Search, the Google Search Appliance (GSA) can dramatically reduce your organization's total cost of ownership (TCO). By providing search solutions that are deployed on-premise all at one price, GSA can simplify matters and keep costs low. Read this white paper. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

The Business Value of HP Business Service Automation (BSA) Solutions by Hewlett-Packard Company June 2010 - (Free Research) This IDC ExpertROI business value study puts the spotlight on benefits companies derive from deploying HP Business Service Automation (BSA) solutions. IDC research showed that companies that deployed the HP BSA solution were able to realize $4.82 in benefits for every $1.00 invested. Read on the learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

CRM+: An Innovative Approach to Agile Solution Development by Pivotal CRM, a CDC Software solution April 2010 - (Free Research) Read this paper to learn about the CRM+ approach and how it can give companies a much-needed third option for developing applications that support extensive enterprise business processes and enable ongoing agility. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Data Center Facilities IT Handbook: Mastering data center climate control by Dell, Inc. and Intel May 2009 - (Free Research) This SearchDataCenter.com eBook takes a look at how to master the climate control for the data center. Organizations are creating more heat in smaller places which in turn requires efficient and effective climate control. Read this paper to learn more about how to properly cool your data center. (EBOOK) VIEW ABSTRACT | GO TO

CDW Virtualization Overview by CDW Corporation February 2010 - (Free Research) Virtualization is more than just a buzzword. On the server side, companies are in full-fledged execution mode, and on the client side, things are starting to heat up, too. Come join us in CDW's downtown Chicago offices for a chat with Nathan Coutinho, solutions manager for CDW, to learn more about this exciting topic. (VIDEO) VIEW ABSTRACT | GO TO

What IT Managers Need to Know About IP Surveillance by D-Link June 2010 - (Free Research) The video surveillance market is in the throes of transition. IP surveillance is rapidly taking over from traditional analog CCTV. Within the next three years more than half the surveillance cameras used in North America will be IP cameras, according to the research firm Frost & Sullivan. Read this whitepaper to learn more. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

10 Critical Questions to Ask a Manufacturing ERP Vendor by Plex Systems March 2009 - (Free Research) Many manufacturers are focusing on the wrong issues when considering ERP solutions. The ERP industry has earned such a poor reputation for delivery in the last 20 years that users have learned to live within a very narrow set of constraints. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

Enhancing Constituent Perceptions with CRM for Public Sector: Advancing Beyond Efficiency and Service Improvements by SAP America, Inc. September 2010 - (Free Research) By using a CRM strategy with software solutions, government agencies can achieve a host of benefits when it comes to streamlining business processes and analytical capabilities. Read on to learn how By enabling such CRM processes, governments can build communication campaigns that help shape the public’s perceptions and advance the value delivered. (WHITE PAPER) VIEW ABSTRACT | GO TO WHITE PAPER

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